How Rental Service Intake Works
Submit your rental
Alex reviews your needs
Discuss the right service
Plan the next step
Property management for Burnaby and Greater Vancouver
We help landlords protect their investment and keep good tenants with responsive communication, clear reporting, and proactive care. Property management services are provided through Coldwell Banker Prestige Realty.
By Alex Lam
Local & Responsive
Protect Your Investment
Clear Reporting
Practical Next Steps
Landlord service intake
Tell Alex about your property, timing, and goals. He can help determine whether rental marketing, tenant placement, or full property management is the right next step.
Not sure which service you need? Choose Not Sure Yet and start with a practical review of the property.
Submit your rental
Alex reviews your needs
Discuss the right service
Plan the next step
Rental marketing guidance
Tenant placement support
Full property management
A clear service assessment
Personal follow-up from Alex
Service recommendations, tenant placement, and outcomes depend on property fit, timing, and the agreed scope of work.
Landlord support
Good management starts with a strong plan. We help owners keep their tenants happy, their properties well cared for, and their investment protected.
Support with marketing, inquiries, applications, and the steps that typically come before a tenancy starts.
Ongoing rent collection, reporting, maintenance coordination, and tenant communication after move-in.
A practical review of holding goals, service fit, and the next useful step for the property.
Tenant placement is the work of presenting a rental, handling inquiries and showings, reviewing applications, and helping get a tenancy in place. It typically ends once a suitable tenancy starts, unless you also ask for ongoing management.
Ongoing property management is the longer relationship after move-in: rent collection and reporting, maintenance coordination, and day-to-day tenant communication. Some owners only need help filling a vacancy. Others want the property looked after while they are less involved.
Which service fits depends on the building, the owner's availability, and the agreed scope. Alex reviews that before recommending a path. Fees and availability are discussed for the specific property — they are not listed as a public rate card here. Start with Submit Your Rental or request property management.
Compare tenant placement vs. full property management if you are still deciding which service fits.
Residential tenancies in British Columbia are governed by the Residential Tenancy Act and administered by the Residential Tenancy Branch. Official pages cover starting a tenancy, deposits, and ending a tenancy. Those rules can change. This section is educational and is not legal advice.
Landlords typically need a written tenancy agreement, a lawful approach to deposits, and the correct process if a tenancy ends. The official RTB pages and the Act itself are the current references. BCFSA oversees licensed real estate and rental property management professionals in B.C.
Confirm current requirements on the official pages below, or with qualified legal advice, before acting on a specific tenancy. Burnaby housing-form and strata rental context is in the Burnaby real estate guide. For the practical next step on a Burnaby or Greater Vancouver rental, Alex can review the property through Coldwell Banker Prestige Realty.
Tenant placement and ongoing management stay different services. Placement typically ends once a suitable tenancy starts, unless you also ask for management. Ongoing property management is the longer relationship after move-in.
Depending on the agreed scope, ongoing property management may include rent collection and owner reporting, maintenance coordination, day-to-day tenant communication, condition inspections, record keeping, and help following the current official process for rent increases or other tenancy paperwork. Fees and availability are discussed for the specific property. They are not a public rate card, and this page does not guarantee vacancy, rent, or compliance.
Owners who only need a vacancy filled can start with Submit Your Rental. Owners who want the property looked after can request property management. Current rental inventory, when you are looking as a tenant, is on Homes for Rent.
Before a tenancy begins, a British Columbia landlord typically needs a truthful listing, a written tenancy agreement, a lawful approach to deposits, and a plan for the move-in condition inspection. The official starting-a-tenancy pages walk through listing, screening, the agreement, deposits, and the walk-through.
It also helps to decide who will answer inquiries, how applications will be reviewed, who holds keys, and who the tenant should call for repairs. Those choices belong in the service conversation with Alex if you want placement or management help. They are not a substitute for the official rules.
The official list-and-show page says landlords can screen and select tenants using information such as verifiable income, employment, references, and photo identification to confirm the name on the application. A credit check may also be considered with the applicant's written approval. Landlords cannot make a copy of identification.
Do not turn that review into an arbitrary tenant score or a ratio that pretends to decide the file for you. Under the B.C. Human Rights Code, the same official page says a landlord cannot refuse to rent because of a protected category, such as race or family status. Application files contain personal information. Official guidance says that information is governed by privacy law, must not be used for an unrelated purpose, and should not include unreasonable requests such as credit-card or banking numbers.
Official starting-a-tenancy guidance says landlords must prepare a written agreement for every tenancy. The tenancy-agreements page explains that the contract needs the standard terms required by the Residential Tenancy Act. The official Residential Tenancy Agreement form includes those terms. If someone writes their own version, the standard terms still apply.
Do not add homemade clauses that try to rewrite deposits, entry, rent increases, or ending a tenancy. Confirm the current official form and give the tenant a copy on the timeline the official page sets. Buying or selling guidance lives on real estate services if the next decision is a sale rather than a rental.
Yes — security deposits and pet damage deposits are regulated. The official deposits and fees page says a landlord can charge up to half of one month's rent as a security deposit, and the same half-month limit for a pet damage deposit regardless of how many pets are allowed. Guide and service dogs are not treated as pets on that page. Landlords cannot charge a fee for accepting or reviewing a rental application.
A landlord cannot simply keep a deposit. Official guidance says permission from the tenant in writing or an RTB order is required, and that interest may apply when money is returned. Use the current official page and calculator for timing, interest, and return steps rather than a figure remembered from an older tenancy.
Condition inspections matter because they document the unit at the start and end of the tenancy. Official starting-a-tenancy and deposits pages treat the walk-through and the Condition Inspection Report as the record used later if there is a disagreement about damage or a deposit. Complete the official report together, keep signed copies, and do not treat photos on a phone as a substitute for the form.
Landlords should keep tenancy and maintenance records: the signed agreement, deposit receipts, inspection reports, repair requests, notices, and the key written messages. Those files are what the Residential Tenancy Branch can actually review. Memory is not a filing system.
The official repairs and maintenance page assigns most rental-unit repairs to the landlord, including normal wear and tear, and assigns basic upkeep plus damage caused by the tenant, guests, or pets to the tenant. That is the starting point. It is not a promise that every invoice is always the landlord's or always the tenant's.
Tenants are told to request repairs in writing and allow a reasonable time. If the parties disagree about responsibility or timing, the official process is to get the unit fixed and, if needed, ask the Residential Tenancy Branch to decide who pays. Emergency repairs have a separate official definition. Confirm the current page before treating a leak, lock, or appliance as an emergency.
Yes. A landlord cannot walk into an occupied rental whenever it is convenient. The official landlord-access page currently says written notice is required at least 24 hours and not more than 30 days before entry, with a date, a time between 8 a.m. and 9 p.m., and a reasonable purpose. Emergencies that protect life or property, tenant permission at the time, abandonment, and an RTB or court order are listed as separate situations.
Those details can change. Verify the current Residential Tenancy Branch rule before entering, or before sending someone else to enter on your behalf. Quiet enjoyment still applies while the tenancy continues.
No. Official rent-increase guidance says rent can be increased only once every 12 months, only within the yearly limit set by the Residential Tenancy Branch, and only with at least three full months' written notice on the official notice form. The notice has to state the dollar amount and the effective date.
For 2026 the official residential limit is 2.3 percent. For 2027 it is 2.2 percent. Unused room from an earlier year does not carry forward. This page is not a rent-increase calculator. Use the current official page and calculator before serving a notice.
No. The official sell-a-rental-property page says the tenancy continues when a landlord plans to sell, and that a landlord cannot end a tenancy merely because they want to sell. After a sale, the buyer becomes the new landlord on the same terms unless a proper notice to end tenancy is served. Vacant possession is not automatic.
Owner occupancy and purchaser occupancy are also not automatic. If a lawful ending is being considered, verify the current Residential Tenancy Branch form and rules before serving a tenancy-ending notice. Generated official forms and current notice rules change. This page does not provide an eviction workflow, notice templates, or a period table.
High-level ending information is on the official ending-a-tenancy pages. Confirm those pages, or get legal advice, before acting on a specific file. Full guide →
When a conflict cannot be solved by talking, official guidance points landlords and tenants to Residential Tenancy Branch dispute resolution. That process can produce a decision or an order. It does not guarantee a result, a timeline, or a particular dollar amount.
Keep the records, use the current official application path, and do not treat this page as a prediction of what an arbitrator will do.
Renting a strata-titled home is still a residential tenancy. Official landlords-and-strata-corporations guidance says the Residential Tenancy Act, the Strata Property Act, and the building's bylaws and rules all apply. Landlords are told to give the tenant a copy of the current bylaws and rules and the official Form K, Notice of Tenant's Responsibilities.
Bylaws can affect pets, smoking, moving, and short-term use. They do not override provincial tenancy law. Official strata pages also say stratas are not allowed to have residential rental-restriction bylaws, though they can restrict or ban short-term rentals. The corporation cannot screen your tenant or require approval of the applicant.
This is landlord context, not a buyer's strata-document review. If you are buying a Burnaby condo or townhouse, the Burnaby strata document review guide covers Form B and related buyer paperwork. Housing-form context is also in the Burnaby real estate guide.
Use this as a sequence check before you advertise, collect a deposit, or serve a notice. It does not rank applicants or promise a result.
Current landlord guidance belongs on these government pages. They change. Confirm them before you act.
This guide is general education for Metro Vancouver residential landlords under the provincial Residential Tenancy framework. It is not legal advice and it is not a tenancy agreement, notice, or eviction tool. Rules vary by the agreement and the facts. Alex can review a specific Burnaby or Greater Vancouver rental through Coldwell Banker Prestige Realty, or you can contact him directly.
The official pages above are the current legal reference. If you want help marketing a vacancy, placing a tenant, or managing the property afterward, start with the property and the service that fits. No guaranteed vacancy, rent, or compliance outcome.
Property Management
Choose focused rental marketing, hands-on tenant placement, or ongoing property management based on what your property needs now.
You have a rental property
Choose the support that fits
For landlords who want help presenting and promoting a rental to prospective tenants.
Property presentation guidance
Rental marketing strategy
Service assessment and next steps
For landlords who want support moving from marketing and inquiries through applications and leasing steps.
Marketing and inquiries
Showings and application support
Tenant placement and lease preparation
For owners who want ongoing professional support and a more hands-off rental experience.
Rent collection and reporting
Maintenance coordination
Ongoing tenant support
Not sure which level of support fits your property?
Request Landlord HelpAll services are subject to terms and availability. No guarantees of performance or results.
The Property Management Path
You do not need to know the exact service before starting. Begin with the property and the immediate goal, then choose the most useful next step.
01
Tell Alex about the rental, timing, and the type of help you are considering.
02
Identify whether the immediate need is rental marketing, tenant placement, or ongoing management.
03
Discuss service fit, availability, and practical next steps for the property.
04
Review service fit, responsibilities, timing, and the practical next steps for the rental.
Let us talk about the best approach for your rental.