ALALEX LAM

Property management for Burnaby and Greater Vancouver

Stress-free property management. Better rental experiences.

We help landlords protect their investment and keep good tenants with responsive communication, clear reporting, and proactive care. Property management services are provided through Coldwell Banker Prestige Realty.

By Alex Lam

Modern rental home exterior at dusk

Local & Responsive

Protect Your Investment

Clear Reporting

Practical Next Steps

Landlord service intake

Start with the rental service that fits.

Tell Alex about your property, timing, and goals. He can help determine whether rental marketing, tenant placement, or full property management is the right next step.

Not sure which service you need? Choose Not Sure Yet and start with a practical review of the property.

How Rental Service Intake Works

1

Submit your rental

2

Alex reviews your needs

3

Discuss the right service

4

Plan the next step

Services to Consider

Rental marketing guidance

Tenant placement support

Full property management

A clear service assessment

Personal follow-up from Alex

Service recommendations, tenant placement, and outcomes depend on property fit, timing, and the agreed scope of work.

Burnaby high-rise rental buildings at dusk

Landlord support

Landlord support with clear expectations.

Good management starts with a strong plan. We help owners keep their tenants happy, their properties well cared for, and their investment protected.

Tenant Placement

Support with marketing, inquiries, applications, and the steps that typically come before a tenancy starts.

Full Property Management

Ongoing rent collection, reporting, maintenance coordination, and tenant communication after move-in.

Investor Strategy

A practical review of holding goals, service fit, and the next useful step for the property.

Tenant placement and ongoing management are different services.

Tenant placement is the work of presenting a rental, handling inquiries and showings, reviewing applications, and helping get a tenancy in place. It typically ends once a suitable tenancy starts, unless you also ask for ongoing management.

Ongoing property management is the longer relationship after move-in: rent collection and reporting, maintenance coordination, and day-to-day tenant communication. Some owners only need help filling a vacancy. Others want the property looked after while they are less involved.

Which service fits depends on the building, the owner's availability, and the agreed scope. Alex reviews that before recommending a path. Fees and availability are discussed for the specific property — they are not listed as a public rate card here. Start with Submit Your Rental or request property management.

Compare tenant placement vs. full property management if you are still deciding which service fits.

What BC landlords typically need to know.

Residential tenancies in British Columbia are governed by the Residential Tenancy Act and administered by the Residential Tenancy Branch. Official pages cover starting a tenancy, deposits, and ending a tenancy. Those rules can change. This section is educational and is not legal advice.

Landlords typically need a written tenancy agreement, a lawful approach to deposits, and the correct process if a tenancy ends. The official RTB pages and the Act itself are the current references. BCFSA oversees licensed real estate and rental property management professionals in B.C.

Confirm current requirements on the official pages below, or with qualified legal advice, before acting on a specific tenancy. Burnaby housing-form and strata rental context is in the Burnaby real estate guide. For the practical next step on a Burnaby or Greater Vancouver rental, Alex can review the property through Coldwell Banker Prestige Realty.

Ongoing property management may include day-to-day work after move-in.

Tenant placement and ongoing management stay different services. Placement typically ends once a suitable tenancy starts, unless you also ask for management. Ongoing property management is the longer relationship after move-in.

Depending on the agreed scope, ongoing property management may include rent collection and owner reporting, maintenance coordination, day-to-day tenant communication, condition inspections, record keeping, and help following the current official process for rent increases or other tenancy paperwork. Fees and availability are discussed for the specific property. They are not a public rate card, and this page does not guarantee vacancy, rent, or compliance.

Owners who only need a vacancy filled can start with Submit Your Rental. Owners who want the property looked after can request property management. Current rental inventory, when you are looking as a tenant, is on Homes for Rent.

Think through the tenancy before a listing goes live.

Before a tenancy begins, a British Columbia landlord typically needs a truthful listing, a written tenancy agreement, a lawful approach to deposits, and a plan for the move-in condition inspection. The official starting-a-tenancy pages walk through listing, screening, the agreement, deposits, and the walk-through.

It also helps to decide who will answer inquiries, how applications will be reviewed, who holds keys, and who the tenant should call for repairs. Those choices belong in the service conversation with Alex if you want placement or management help. They are not a substitute for the official rules.

Screen applicants with facts, not a score or a protected-class shortcut.

The official list-and-show page says landlords can screen and select tenants using information such as verifiable income, employment, references, and photo identification to confirm the name on the application. A credit check may also be considered with the applicant's written approval. Landlords cannot make a copy of identification.

Do not turn that review into an arbitrary tenant score or a ratio that pretends to decide the file for you. Under the B.C. Human Rights Code, the same official page says a landlord cannot refuse to rent because of a protected category, such as race or family status. Application files contain personal information. Official guidance says that information is governed by privacy law, must not be used for an unrelated purpose, and should not include unreasonable requests such as credit-card or banking numbers.

Use a written agreement with the official standard terms.

Official starting-a-tenancy guidance says landlords must prepare a written agreement for every tenancy. The tenancy-agreements page explains that the contract needs the standard terms required by the Residential Tenancy Act. The official Residential Tenancy Agreement form includes those terms. If someone writes their own version, the standard terms still apply.

Do not add homemade clauses that try to rewrite deposits, entry, rent increases, or ending a tenancy. Confirm the current official form and give the tenant a copy on the timeline the official page sets. Buying or selling guidance lives on real estate services if the next decision is a sale rather than a rental.

Security deposits and pet damage deposits are regulated in B.C.

Yes — security deposits and pet damage deposits are regulated. The official deposits and fees page says a landlord can charge up to half of one month's rent as a security deposit, and the same half-month limit for a pet damage deposit regardless of how many pets are allowed. Guide and service dogs are not treated as pets on that page. Landlords cannot charge a fee for accepting or reviewing a rental application.

A landlord cannot simply keep a deposit. Official guidance says permission from the tenant in writing or an RTB order is required, and that interest may apply when money is returned. Use the current official page and calculator for timing, interest, and return steps rather than a figure remembered from an older tenancy.

Condition inspections and written records protect both sides.

Condition inspections matter because they document the unit at the start and end of the tenancy. Official starting-a-tenancy and deposits pages treat the walk-through and the Condition Inspection Report as the record used later if there is a disagreement about damage or a deposit. Complete the official report together, keep signed copies, and do not treat photos on a phone as a substitute for the form.

Landlords should keep tenancy and maintenance records: the signed agreement, deposit receipts, inspection reports, repair requests, notices, and the key written messages. Those files are what the Residential Tenancy Branch can actually review. Memory is not a filing system.

Repairs are split by official guidance, not by a house rule.

The official repairs and maintenance page assigns most rental-unit repairs to the landlord, including normal wear and tear, and assigns basic upkeep plus damage caused by the tenant, guests, or pets to the tenant. That is the starting point. It is not a promise that every invoice is always the landlord's or always the tenant's.

Tenants are told to request repairs in writing and allow a reasonable time. If the parties disagree about responsibility or timing, the official process is to get the unit fixed and, if needed, ask the Residential Tenancy Branch to decide who pays. Emergency repairs have a separate official definition. Confirm the current page before treating a leak, lock, or appliance as an emergency.

Landlord entry into an occupied unit is regulated.

Yes. A landlord cannot walk into an occupied rental whenever it is convenient. The official landlord-access page currently says written notice is required at least 24 hours and not more than 30 days before entry, with a date, a time between 8 a.m. and 9 p.m., and a reasonable purpose. Emergencies that protect life or property, tenant permission at the time, abandonment, and an RTB or court order are listed as separate situations.

Those details can change. Verify the current Residential Tenancy Branch rule before entering, or before sending someone else to enter on your behalf. Quiet enjoyment still applies while the tenancy continues.

A landlord cannot simply increase rent whenever they choose.

No. Official rent-increase guidance says rent can be increased only once every 12 months, only within the yearly limit set by the Residential Tenancy Branch, and only with at least three full months' written notice on the official notice form. The notice has to state the dollar amount and the effective date.

For 2026 the official residential limit is 2.3 percent. For 2027 it is 2.2 percent. Unused room from an earlier year does not carry forward. This page is not a rent-increase calculator. Use the current official page and calculator before serving a notice.

Read the rent increase guide →

Selling a tenanted home does not automatically end the tenancy.

No. The official sell-a-rental-property page says the tenancy continues when a landlord plans to sell, and that a landlord cannot end a tenancy merely because they want to sell. After a sale, the buyer becomes the new landlord on the same terms unless a proper notice to end tenancy is served. Vacant possession is not automatic.

Owner occupancy and purchaser occupancy are also not automatic. If a lawful ending is being considered, verify the current Residential Tenancy Branch form and rules before serving a tenancy-ending notice. Generated official forms and current notice rules change. This page does not provide an eviction workflow, notice templates, or a period table.

High-level ending information is on the official ending-a-tenancy pages. Confirm those pages, or get legal advice, before acting on a specific file. Full guide →

The Residential Tenancy Branch decides disputes. This page does not.

When a conflict cannot be solved by talking, official guidance points landlords and tenants to Residential Tenancy Branch dispute resolution. That process can produce a decision or an order. It does not guarantee a result, a timeline, or a particular dollar amount.

Keep the records, use the current official application path, and do not treat this page as a prediction of what an arbitrator will do.

A strata rental still has to follow provincial tenancy law.

Renting a strata-titled home is still a residential tenancy. Official landlords-and-strata-corporations guidance says the Residential Tenancy Act, the Strata Property Act, and the building's bylaws and rules all apply. Landlords are told to give the tenant a copy of the current bylaws and rules and the official Form K, Notice of Tenant's Responsibilities.

Bylaws can affect pets, smoking, moving, and short-term use. They do not override provincial tenancy law. Official strata pages also say stratas are not allowed to have residential rental-restriction bylaws, though they can restrict or ban short-term rentals. The corporation cannot screen your tenant or require approval of the applicant.

This is landlord context, not a buyer's strata-document review. If you are buying a Burnaby condo or townhouse, the Burnaby strata document review guide covers Form B and related buyer paperwork. Housing-form context is also in the Burnaby real estate guide.

A landlord checklist, not a tenant score.

Use this as a sequence check before you advertise, collect a deposit, or serve a notice. It does not rank applicants or promise a result.

  1. 1Decide whether you need rental marketing, tenant placement, or ongoing management. Those are different services.
  2. 2Read the current Residential Tenancy Branch pages for starting a tenancy, deposits, and the written agreement before a vacancy is advertised.
  3. 3Use the official tenancy-agreement form or another written agreement that still includes the required standard terms. Do not invent custom clauses that try to override provincial law.
  4. 4Plan move-in and move-out condition inspections with the official report. Keep signed copies.
  5. 5Treat security and pet damage deposits as regulated amounts. Confirm the current official limits and return process before collecting money.
  6. 6Keep the agreement, deposit records, inspection reports, repair requests, notices, and key messages. Records matter if a dispute later goes to the Residential Tenancy Branch.
  7. 7Verify the current official entry rule before anyone enters an occupied unit.
  8. 8If rent will change, follow the current annual-limit and notice process. Do not raise rent whenever it feels convenient.
  9. 9If a tenancy may end, verify the current official form and process before serving a notice. Selling or wanting the unit for yourself does not automatically end the tenancy.
  10. 10If the home is strata-titled, give the tenant the current bylaws and the official Form K. Bylaws sit beside the Residential Tenancy Act; they do not replace it.

Official B.C. tenancy resources

Current landlord guidance belongs on these government pages. They change. Confirm them before you act.

This guide is general education for Metro Vancouver residential landlords under the provincial Residential Tenancy framework. It is not legal advice and it is not a tenancy agreement, notice, or eviction tool. Rules vary by the agreement and the facts. Alex can review a specific Burnaby or Greater Vancouver rental through Coldwell Banker Prestige Realty, or you can contact him directly.

Ask Alex about placement or ongoing management.

The official pages above are the current legal reference. If you want help marketing a vacancy, placing a tenant, or managing the property afterward, start with the property and the service that fits. No guaranteed vacancy, rent, or compliance outcome.

Property Management

Choose How Much Help You Want

Choose focused rental marketing, hands-on tenant placement, or ongoing property management based on what your property needs now.

01

You have a rental property

02

Choose the support that fits

Rental Marketing

For landlords who want help presenting and promoting a rental to prospective tenants.

Property presentation guidance

Rental marketing strategy

Service assessment and next steps

Explore Rental Marketing

Tenant Placement

For landlords who want support moving from marketing and inquiries through applications and leasing steps.

Marketing and inquiries

Showings and application support

Tenant placement and lease preparation

Explore Tenant Placement

Full Property Management

For owners who want ongoing professional support and a more hands-off rental experience.

Rent collection and reporting

Maintenance coordination

Ongoing tenant support

Explore Property Management

Not sure which level of support fits your property?

Request Landlord Help

All services are subject to terms and availability. No guarantees of performance or results.

The Property Management Path

A Clear Path to the Right Rental Support

You do not need to know the exact service before starting. Begin with the property and the immediate goal, then choose the most useful next step.

01

Share the Property

Tell Alex about the rental, timing, and the type of help you are considering.

02

Clarify the Goal

Identify whether the immediate need is rental marketing, tenant placement, or ongoing management.

03

Request the Right Help

Discuss service fit, availability, and practical next steps for the property.

04

Put the Plan in Place

Review service fit, responsibilities, timing, and the practical next steps for the rental.

Questions about your property?

Let us talk about the best approach for your rental.

Burnaby Property Management & Tenant Placement | Alex Lam